Virtually Local vs eVoice
A UK-based alternative to eVoice with transparent pricing in GBP, included features and responsive customer support.
eVoice is an internationally recognised virtual phone number provider that has operated for many years. They offer virtual numbers with features including voicemail-to-email, call routing and auto-attendant. On paper, the service covers the core needs of businesses wanting a virtual number.
However, there are several significant concerns that UK businesses should be aware of. First, eVoice prices its plans in US Dollars rather than British Pounds. Their Standard plan starts at approximately $12.99 per month (around £10.40), and their most popular plan is $29.95 per month (around £23.96). This means your actual cost fluctuates with the GBP/USD exchange rate, making budgeting less predictable. Features that Virtually Local includes as standard — such as call recording — cost an additional $5.95 per month with eVoice.
More concerning are the customer reviews. On the independent review platform GetVoIP, eVoice holds a rating of just 1.8 out of 5 stars, with 56% of reviewers giving the lowest possible score. Common complaints include account deactivations without warning, billing disputes, rate increases without notice, customer support that “will absolutely never answer the phone,” and a cancellation process that reportedly requires a phone call and is deliberately difficult to complete. Some users also report difficulties porting their numbers away from eVoice, which can leave businesses feeling locked in.
Competitor data correct as of 06/03/2026. Pricing and features are subject to change — please verify directly with the provider.
Virtually Local vs eVoice: Side-by-Side
| Category | Virtually Local | eVoice |
|---|---|---|
| Starting Price | £4.95/mo (GBP, inc. VAT) | ~$12.99/mo (USD) |
| Currency | GBP — no exchange rate risk | USD — cost varies with exchange rates |
| UK Area Codes | 600+ | Limited UK selection |
| Call Recording | Included | $5.95/mo extra |
| Number Porting | Free | Reported difficulties porting out |
| Outbound Calling App | Yes (iOS & Android) | Available |
| Voicemail to Email | Included | Included |
| Setup Fees | None | None |
| Contract Required | No — cancel anytime | Cancellation reported as difficult |
| Customer Reviews | Positive | 1.8/5 stars (GetVoIP) |
| Customer Support | UK-based support | Widely reported as unresponsive |
| Cancellation Process | Cancel anytime online | Phone-only cancellation reported |
eVoice Pricing vs Virtually Local Pricing
Virtually Local Plans
| Plan | Price | Included |
|---|---|---|
| Virtually Essential | £4.95/mo | 150 inbound minutes |
| Virtually Essential+ | £6.95/mo | 300 inbound minutes |
| Virtually Business | £9.95/mo | 1,500 inbound minutes |
| Virtually Unlimited | £18.95/mo | Unlimited inbound minutes |
eVoice Plans
| Plan | Price | Included | Notes |
|---|---|---|---|
| Standard | ~$12.99/mo | Limited | Priced in USD, not GBP. Approximately £10.40/mo at current exchange rates. |
| Most Popular | $29.95/mo | 1,000 mins | Priced in USD. Approximately £23.96/mo. Call recording costs $5.95/mo extra. |
eVoice prices are in US Dollars (USD), not British Pounds. Actual cost in GBP varies with exchange rates. Call recording and web conferencing are paid add-ons.
Virtually Local's Essential plan begins at just £4.95 per month with 150 inbound minutes included and free setup — making it one of the most competitively priced virtual landline services in the UK. With no long-term contracts and the ability to upgrade at any time, Virtually Local offers flexibility that eVoice cannot match at the same price point.
eVoice: Pros and Cons
Pros
Cons
How Virtually Local Compares
Where eVoice falls short, Virtually Local delivers. With over 600 UK area codes, free setup, outbound calling via the app, and plans from just £4.95 per month, Virtually Local addresses the key limitations highlighted above — giving you better features and better value without the compromises.
The Verdict: Virtually Local vs eVoice
It is rare to find a comparison where one provider so clearly outperforms another across virtually every measure, but the Virtually Local versus eVoice comparison is one such case. The issues with eVoice are not minor quibbles — they are fundamental problems that affect the core service businesses depend on.
Price is the starting point. Virtually Local's Essential plan costs £4.95 per month, inclusive of VAT, billed in GBP. eVoice's Standard plan starts at approximately $12.99 per month in USD, which at current exchange rates is around £10.40 — more than double Virtually Local's entry price. eVoice's most popular plan at $29.95 per month (approximately £23.96) is more expensive than Virtually Local's Unlimited plan at £18.95 per month, which includes unlimited minutes. The currency issue alone should give UK businesses pause: paying in USD introduces exchange rate volatility into what should be a predictable monthly cost.
Then there are the features. Virtually Local includes call recording as standard. eVoice charges $5.95 per month extra. Virtually Local offers over 600 UK area codes, purpose-built for UK businesses wanting a local presence. eVoice, as a primarily US-focused service, has a more limited UK area code selection.
But the most telling difference is the customer experience. eVoice's 1.8 out of 5 star rating on GetVoIP, with over half of reviewers scoring it 1 star, paints a picture of a service with serious operational issues. Reports of account deactivations, unresponsive support, hidden rate increases and a deliberately difficult cancellation process are exactly the kinds of problems a small business cannot afford. Virtually Local is UK-based, UK-priced and built specifically for UK businesses. The choice here is straightforward.
Frequently Asked Questions
eVoice is primarily a US-based service. Although they have a .co.uk website, their pricing is in US Dollars. This means UK businesses pay in a foreign currency, with costs fluctuating based on the GBP/USD exchange rate. Virtually Local prices everything in GBP including VAT, so the price you see is the price you pay.
eVoice has a rating of 1.8 out of 5 stars on the independent review platform GetVoIP. 56% of reviewers gave the lowest possible 1-star rating, and only 10% of reviewers said they would recommend the service. Common complaints include unresponsive customer support, unexpected account deactivations and difficulties with cancellation.
Multiple user reviews report that eVoice requires cancellation to be done by phone rather than online, and that the process can be difficult and drawn out. Virtually Local operates on a cancel-anytime basis with no long-term contracts and no phone-only cancellation requirement.
Virtually Local offers free number porting and our team will manage the transfer process. It is worth noting that some eVoice users have reported difficulties porting numbers away from the service, so we recommend contacting our team early to ensure a smooth transition.
No. eVoice charges an additional $5.95 per month for call recording. Virtually Local includes call recording as a standard feature across its plans at no extra cost.
Virtually Local's Essential plan is £4.95/mo inc. VAT. eVoice's Standard plan is approximately £10.40/mo (at current exchange rates) and their popular plan is around £23.96/mo. Virtually Local's Unlimited plan at £18.95/mo with unlimited minutes is still cheaper than eVoice's popular plan with only 1,000 minutes.
Let's Get Started
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