Frequently Asked Questions
Got questions? We've got answers!
Can I use Virtually Local as an individual?
Indeed you can! Our platform is ideal for both home and business users alike. If you have any questions or queries, please do contact us.
Can I choose my own Virtual Phone Number?
Absolutely! Select the relevant area code and you will be presented with a comprehensive list of available virtual telephone numbers. Numbers are displayed in groups of standard, gold and platinum. Simply select the virtual number of interest and follow the simple sign up process.
How long does it take for my virtual landline number to go live?
Once your virtual landline order has been placed, the number will be activated instantly. The entire virtual landline order and activation process should take no longer than 5 minutes to complete. The final step is call forwarding, you need to decide where to point your new number.
I have an existing number, can I use it with your service?
Yes, in most cases it is possible to "port" your number across to our network. We have a knowledgeable and dedicated team of people that will make the transfer process as easy as possible for you. The only thing we will need you to do is sign an industry standard Letter of Authority, confirming your request.
Do my callers know they are being diverted?
No! That's the beauty of virtual landline numbers. Calls are seamlessly routed to their destination number. The caller has no way of knowing if they have been diverted to a single number or around a hunt group.
How many virtual landline phone numbers can I have?
You can have as many virtual landline numbers attached to your account as you want. Some customers have just the one number, whilst other customers who require a presence in many different geographical locations, have hundreds.
What happens if I move premises?
Nothing changes! The primary benefit of a virtual landline is the great flexibility it offers. Should your address and STD code change, simply log into My Virtually Local and change the destination number as required.
What is the minimum contract length?
There is no minimum contract length. If your virtual landline telephone number becomes inactive for a period of six months, its ownership may automatically transfer back to Virtually Local for resale.
Do I need a separate account for each Virtual Number?
No you don't. You can have many numbers on one single account. Each virtual landline number can be easily managed within the My Virtually Local number management portal. Plan upgrades can also be managed using the My Virtually Local portal.
How do I keep my numbers topped up with credit?
During the signup process, you will choose a plan for your numbers that include bundled minutes and features. Each month we will take payment from your chosen credit or debit card. Payment information is stored securely with our payment processor Stripe.
What destinations are included in my minutes?
Your minutes include calls to UK fixed landlines, starting 01 and 02, and calls to the four major UK mobile operators (EE, Vodafone, Three, and O2) only. Calls to other destinations will be charged as per our standard tariff at out of bundle rates.
What happens if I exceed my bundled minutes?
If you exceed your minutes allowance, we will charge a small “pence per minute” rate which is payble with your next invoice. The charge is 1.5p per minute if you are diverting to a Landline, or 6p per minute if you are diverting to a Mobile. If this happens regularly, we would recommend upgrading your package.
Ready to get a new number?
We've no complicated signup process, just a couple bits and bobs such as your name, address and payment card info, then you're good to go and start with your new number.
Choose a number