Call History & Recordings

Every call your business makes or receives, searchable and downloadable in one place. Never lose track of a customer interaction again.

What is Call History?

Think of it as a supercharged version of the "Recent Calls" screen on your phone — but for your entire business. Call History gives you a centralised view of every inbound and outbound call across all of your virtual numbers, regardless of who answered them.

It is fully searchable, sortable by date and time, and updates in real time after every call. If you have Call Recording enabled, you can download the MP3 recording directly from the same page.

Access it anytime from the My Virtually Local portal on any device.

Today, 10:32 AM
0161 496 0042 → answered by Sarah
2m 14s
Today, 09:47 AM
0113 320 1188 → answered by James
5m 03s
Today, 09:15 AM
0207 183 2200 → missed
Missed
Yesterday, 4:58 PM
0121 794 3311 → answered by You
8m 41s

Everything You Need to Stay on Top of Your Calls

Call History is packed with tools to help you understand your customer interactions better.

Search & Filter

Instantly find any call by number, date, or team member. Sort by newest, oldest, longest, or shortest to pinpoint exactly what you need.

Download Recordings

If Call Recording is enabled, download the MP3 directly from the call history page. Recordings are available moments after the call ends.

Team Visibility

See who answered each call and how long it took. Ideal for businesses with multiple team members sharing the same virtual number.

Missed Call Alerts

Quickly spot missed calls so you can call customers back before they go elsewhere. A missed call does not have to mean missed business.

Real-Time Updates

Your call log updates instantly after every call. No waiting, no refreshing — just accurate, up-to-the-minute data whenever you need it.

Performance Insights

Analyse call volumes, answer times, and durations to understand how your team is performing and where you can improve customer service.

Who Benefits from Call History?

Whether you are a sole trader or a growing team, Call History helps you work smarter.

Tradespeople & Field Workers

Check who called while you were on site. Quickly call back missed enquiries at the end of the day. Know exactly when a customer rang and never lose a lead because you forgot to check your phone.

Small Business Owners

Monitor all calls across your virtual numbers from one screen. Track how your team is handling enquiries and use call data to make staffing decisions during busy periods.

Agencies & Professional Services

Download call recordings to reference client conversations. Verify what was agreed and protect your business in the event of a dispute. Perfect for regulated industries.

Marketing & Sales Teams

Track which virtual numbers generate the most calls to measure advertising performance. Compare call volumes across different campaigns and local area codes.

The Advantages of Call History

  • See all of your business' calls in one place, at a glance
  • Updates immediately after every call
  • Searchable and sortable, making it fast and easy to find any call
  • Tells you who answered each call and how long it took
  • Shows missed calls so you can quickly call customers back
  • Download call recordings directly from the history page
  • Analyse call patterns to improve team performance
  • Works across all your virtual numbers simultaneously

Included in All Packages

Call History is such a powerful tool that we include it in every package at no extra cost — from Starter all the way up to Unlimited.

Just log in to the My Virtually Local portal and navigate to the Call History page. It really is that simple.

View All Packages

Works Brilliantly With These Features

Call History is even more powerful when combined with other Virtually Local features.

Call Recording

Record your calls and download the recordings directly from the Call History page. Available on Business and Unlimited packages.

Learn More

Cloud Voicemail

When you do miss a call, Cloud Voicemail ensures your customers can still leave a message. You will receive it by email instantly.

Learn More

Call Whisper

Hear a whisper telling you which number the caller dialled before you answer. Combine with Call History for complete call context.

Learn More

Let's Get Started

Select an area from the drop down box, or start typing, to find the area code you need. Our wizard will guide you through the sign-up process.

  • FREE setup and instant activation on all standard numbers
  • Packages starting from just £4.95 per month
  • Choice of phone numbers in all towns and cities across the UK
  • Monthly rolling contract, you can cancel at any time
  • Make outbound calls from your virtual number
  • Keep your BT landline number by bringing it with you