Call Whisper & Choose to Refuse

Hear a private whisper telling you which number was dialled, then choose to accept or decline. Answer every call with confidence.

What is Call Whisper & Choose to Refuse?

Call Whisper reads out the virtual number your caller dialled so you know how to answer — especially useful if you have multiple businesses or multiple virtual numbers forwarding to the same phone. This is done without the caller knowing; they simply hear normal ringing.

Choose to Refuse gives you the option to accept or decline the call after hearing the whisper. This is useful to prevent your mobile network voicemail from inadvertently answering business calls — if accept is not pressed the system behaves as if you did not answer, trying the next number in your group.

It is also a great way to refuse spam and nuisance callers, and perfect for people running multiple businesses from one phone.

Works together with Advanced Call Distribution for powerful call screening across your entire team.

Your phone rings...
Incoming Call
Whisper: Call to your Manchester number
0161 496 0042
Only you can hear this — caller hears ringing
Accept Refuse
Refusing sends call to next person or voicemail

Screen Every Call With Confidence

Call Whisper and Choose to Refuse put you in control of every incoming call.

Whisper Announcement

Hear a private announcement telling you which virtual number the caller dialled. The caller continues to hear normal ringing throughout.

Choose to Refuse

After hearing the whisper, press a key to accept or simply hang up to refuse. Refused calls are passed to the next person or voicemail.

Block Spam Calls

Quickly refuse nuisance and spam callers without them ever being connected to you. A fast, simple way to screen unwanted calls.

Multi-Business Support

Running multiple businesses from one phone? Call Whisper tells you which business is being called so you can answer with the right greeting.

Voicemail Protection

Prevents your mobile network voicemail from accidentally answering business calls. If you do not accept, the call continues to the next step.

Caller Is Unaware

Your caller hears nothing but normal ringing while the whisper plays to you. The screening process is completely invisible to them.

Who Benefits from Call Whisper & Choose to Refuse?

Anyone who needs to know who is calling before they answer will love this feature.

Multi-Business Owners

If you run more than one business from the same phone, Call Whisper tells you which one is being called. Answer with the right company name every time.

Sales Teams

Screen calls before answering and refuse spam or irrelevant calls. Focus your time on genuine sales enquiries instead of nuisance callers.

Home Workers

Separate business calls from personal ones by hearing the whisper before you answer. Know instantly if it is a work call or a personal one.

Tradespeople

When you have multiple virtual numbers for different trades or areas, Call Whisper tells you which number was dialled so you can greet the caller appropriately.

The Advantages of Call Whisper & Choose to Refuse

  • Instantly identify which virtual number your caller dialled
  • Accept or refuse calls before being connected to the caller
  • Refuse spam and nuisance callers without them knowing
  • Prevents mobile voicemail from intercepting your business calls
  • Perfect for managing multiple businesses on one phone
  • Caller hears normal ringing throughout — completely unaware
  • Refused calls pass seamlessly to the next person or voicemail
  • Works brilliantly with hunt groups and time of day routing

Available on Business & Unlimited

Call Whisper & Choose to Refuse is included in our Business and Unlimited packages. Simply enable Call Whisper when prompted during the number setup wizard.

You can toggle it on or off at any time from the My Virtually Local portal.

View All Packages

Works Brilliantly With These Features

Call Whisper is even more powerful when combined with other Virtually Local features.

Call Recording

Record your calls and download the recordings from your portal. Combined with Call Whisper, you have complete context for every conversation.

Learn More

Advanced Call Distribution

Use Call Whisper with hunt groups so every team member knows which number was dialled before they answer.

Learn More

Personalised Greetings

Play a greeting to your caller while the whisper plays to you. The caller hears your business name while you prepare to answer.

Learn More

Let's Get Started

Select an area from the drop down box, or start typing, to find the area code you need. Our wizard will guide you through the sign-up process.

  • FREE setup and instant activation on all standard numbers
  • Packages starting from just £4.95 per month
  • Choice of phone numbers in all towns and cities across the UK
  • Monthly rolling contract, you can cancel at any time
  • Make outbound calls from your virtual number
  • Keep your BT landline number by bringing it with you