Secure Call Recording for Every Business Call

Never lose track of what was said. Record, store, and download every call with one click — fully encrypted and UK-hosted.

What is Secure Call Recording?

It has never been more important to have an accurate record of exactly what was said and by whom. Whether you are taking a complex order or confirming important details, you can simply refer back to the call recording at a later date without worrying that you might have forgotten something.

Some customers, including those regulated by the FCA, are required to record all of their customer interactions by law. Under current GDPR legislation there is no need to advise your callers that they are being recorded as long as you are only recording the call for your own use and are not sharing it with any third party.

All calls are encrypted and securely stored within the UK. Recordings can be downloaded in MP3 format from the My Virtually Local portal and are available moments after the call has ended.

If Call Recording is enabled, recordings are also visible directly in your Call History for easy access.

Today, 10:32 AM
Recording from 0161 496 0042
4m 23s
Today, 09:15 AM
Recording from 0113 320 1188
2m 51s
Download MP3 Encrypted UK Storage

Everything You Need to Record and Manage Your Calls

Secure Call Recording gives you complete control over how your business calls are captured and stored.

Automatic Recording

Every inbound and outbound call is recorded automatically once enabled. No need to press any buttons or remember to start recording — it just works.

Instant MP3 Downloads

Recordings are available to download in MP3 format from the My Virtually Local portal moments after each call ends.

UK-Encrypted Storage

All recordings are encrypted and stored securely in UK data centres. Your sensitive business conversations are protected at all times.

Flexible Retention Periods

Choose the retention period that suits your business. Recordings are stored for 30 days on Business or up to 7 years on Unlimited.

One-Click Activation

Enable or disable call recording at any time from the My Virtually Local portal. It takes just one click to turn it on or off.

Regulatory Compliance

Stay compliant with MiFID II, FCA regulations, and other industry requirements. Perfect for financial services, legal, and regulated sectors.

Who Benefits from Call Recording?

From regulated industries to everyday businesses, call recording helps you work with confidence.

Financial Advisors & Regulated Firms

MiFID II and FCA regulations require firms to record and retain client interactions. Call Recording with up to 7 years of storage on our Unlimited plan makes compliance effortless.

Solicitors & Legal Professionals

Protect your practice by keeping an accurate record of client instructions and advice given. Recordings provide invaluable evidence in the event of a dispute.

Sales Teams & Account Managers

Review calls to improve your sales technique, confirm what was agreed with a client, and ensure your team is delivering a consistent message.

Tradespeople & Service Providers

Confirm job details, pricing, and customer requests without relying on memory or handwritten notes. Call back and listen whenever you need to.

The Advantages of Secure Call Recording

  • Keep an accurate record of every customer interaction
  • Stay compliant with MiFID II, FCA, and other regulations
  • Resolve misunderstandings and disputes quickly with evidence
  • All recordings encrypted and stored securely in the UK
  • Retention from 30 days up to 7 years depending on your package
  • Toggle recording on or off instantly from the portal
  • Download MP3 recordings within minutes of the call ending
  • Works seamlessly with Call History for complete call management

Available on Business & Unlimited

Call Recording is included in our Business and Unlimited packages. Business gives you 30-day recording retention, whilst Unlimited extends this to a full 7 years — ideal for regulated industries.

Enable it when setting up your number in the My Virtually Local portal and recordings will begin automatically.

View All Packages

Works Brilliantly With These Features

Call Recording is even more powerful when combined with other Virtually Local features.

Call History

View all your recorded calls in one searchable list. Download recordings directly from the Call History page.

Learn More

Call Whisper

Know which number your caller dialled before you answer. Combine with Call Recording for complete context on every call.

Learn More

Personalised Greetings

Inform callers that their call may be recorded with a professional greeting before they are connected to you.

Learn More

Let's Get Started

Select an area from the drop down box, or start typing, to find the area code you need. Our wizard will guide you through the sign-up process.

  • FREE setup and instant activation on all standard numbers
  • Packages starting from just £4.95 per month
  • Choice of phone numbers in all towns and cities across the UK
  • Monthly rolling contract, you can cancel at any time
  • Make outbound calls from your virtual number
  • Keep your BT landline number by bringing it with you