Advanced Call Distribution

Route incoming calls to multiple team members at once or one after another. Ensure every call is answered, even when your first choice is busy.

What is Advanced Call Distribution?

Advanced Call Distribution is a more powerful version of Call Forwarding for businesses that need more control over who answers their calls. It lets you forward calls to more than one person — either a group simultaneously or sequentially one after another.

Your caller is completely unaware of the routing happening behind the scenes. This is ideal for businesses that receive a larger volume of calls and have multiple people available to take them.

It also helps smaller businesses overflow calls to someone else or even a call centre when the primary contact is unavailable.

You can group staff by department — for example, Sales and Customer Support — so calls reach the right team every time.

Configure everything from the My Virtually Local portal on any device.

Incoming Call
0161 496 0042
Ring All (Simultaneous)
Sarah - Mobile
Ringing
James - Office
Ringing
You - Mobile
Ringing
First to answer takes the call

Powerful Call Routing for Growing Teams

Advanced Call Distribution ensures your callers always reach the right person, first time.

Ring Multiple People

Ring all team members at the same time. The first person to pick up takes the call, minimising wait times for your customers.

Sequential Ringing

Try one person first, then the next, then the next. Set the ring duration for each step so calls flow smoothly through your team.

Department Groups

Organise your team into departments such as Sales and Support. Route calls to the right group based on which virtual number was dialled.

Overflow to a Call Centre

If nobody in your team answers, overflow the call to an external call centre or answering service. Never let a call go unanswered.

Full Control from the Portal

Add or remove team members, change ring order, and adjust timings anytime from the My Virtually Local portal.

Works With Everything

Combine with Time of Day Routing, Call Whisper, Voicemail, and Personalised Greetings for a complete phone system.

Who Benefits from Advanced Call Distribution?

Any business where more than one person needs to answer calls will benefit from hunt groups.

Small Businesses with Multiple Staff

Share incoming calls between your team without needing an expensive phone system. Everyone rings at once or in order — you choose.

Customer Service Teams

Distribute calls evenly across your support team to reduce wait times and improve customer satisfaction.

Sales Teams

Ensure every sales enquiry is answered quickly. Ring your whole sales team simultaneously so the first available person picks up.

Growing Businesses

Start with a simple setup and add more team members as you grow. Advanced Call Distribution scales with your business.

The Advantages of Advanced Call Distribution

  • Does not rely on a single person having to answer all calls
  • Ring multiple people simultaneously or try them one after another
  • Group staff by department for more efficient call handling
  • Overflow to an external call centre if nobody answers internally
  • Reduces the chance of missing a customer call
  • Add or remove team members at any time from the portal
  • Callers are completely unaware of the routing behind the scenes
  • Works seamlessly with voicemail, greetings, and time of day routing

Available on Essential+ and Above

Advanced Call Distribution is included in our Essential+, Business, and Unlimited packages. When configuring your numbers in the My Virtually Local portal, specify whether you want to ring a group simultaneously or try people sequentially.

You can enter the mobile or landline numbers of each team member and change them at any time.

View All Packages

Works Brilliantly With These Features

Advanced Call Distribution is even more powerful when combined with other Virtually Local features.

Call Forwarding

Start with simple forwarding to one number, then upgrade to Advanced Call Distribution when your team grows.

Learn More

Call Whisper

Hear which number was dialled before you answer. Perfect when multiple virtual numbers ring the same team.

Learn More

Time of Day Routing

Route calls to your full team during the day and a smaller group outside of hours. Combine time rules with hunt groups.

Learn More

Let's Get Started

Select an area from the drop down box, or start typing, to find the area code you need. Our wizard will guide you through the sign-up process.

  • FREE setup and instant activation on all standard numbers
  • Packages starting from just £4.95 per month
  • Choice of phone numbers in all towns and cities across the UK
  • Monthly rolling contract, you can cancel at any time
  • Make outbound calls from your virtual number
  • Keep your BT landline number by bringing it with you