What are Personalised Greetings?

Playing a bespoke welcome message is a great way to improve professional image and perceived size of your business.

Commonly heard as "Thank you for calling, please wait whilst your call is answered" when calling larger businesses.

Confirms to callers they have reached the right business, cutting down on wrong numbers.

Can advise callers of important info such as call recording being enabled or your opening hours.

Upload your own greeting via the My Virtually Local portal or choose from free pre-recorded greetings.

Plays while the call is connecting — caller hears your greeting instead of silence or ringing.

Your Business Greeting

Now Playing

"Thank you for calling ABC Services. Your call is important to us and will be answered shortly."

0:08

Upload Your Own Pre-Recorded Library

Make Every Call Sound Professional

Personalised Greetings give your business a polished first impression before you even say hello.

Upload Your Own

Record a professional greeting and upload it as an audio file. Use your own voice or hire a voiceover artist for a premium feel.

Pre-Recorded Options

Choose from our library of free professionally recorded greetings. Simply select one during setup and it is ready to go.

Professional Image

Sound like a much larger company. A branded greeting makes even a one-person business feel established and trustworthy.

Inform Your Callers

Use your greeting to advise callers of important information such as call recording, opening hours, or alternative contact methods.

Plays Before Connection

Your caller hears the greeting while their call is being connected. They are reassured they have called the right business.

Easy to Update

Change your greeting at any time from the My Virtually Local portal. Seasonal messages, holiday notices, or updated opening hours — just upload and go.

Who Benefits from Personalised Greetings?

Any business that wants to make a great first impression on every caller.

Small Businesses

Sound like a larger operation with a branded welcome message. Customers are reassured they have reached a professional, established business.

Professional Services

Solicitors, accountants, and consultants can set expectations before the call connects. Inform callers of your call recording policy or direct them to the right department.

Customer-Facing Teams

A friendly greeting sets the tone for every customer interaction. Reduce wrong-number calls and let your team focus on genuine enquiries.

Regulated Industries

Use your greeting to notify callers that their call may be recorded, helping you meet compliance requirements effortlessly.

The Advantages of Personalised Greetings

A friendly and professional way to greet every caller
Upload your own recording or choose from free pre-recorded options
Confirms to callers that they have reached the right business
Advise callers of important information before they are connected
Makes your business sound larger and more established
Plays while the call connects so there is no dead air for the caller
Change your greeting at any time from the online portal
Helps meet compliance requirements for call recording notifications

Available on Business & Unlimited

Personalised Greetings are included in our Business and Unlimited packages. During the number setup wizard, you will be asked whether you want to play a greeting — simply select or upload the right one.

Make sure you have uploaded any custom greetings beforehand via the My Virtually Local portal.

View All Packages

Works Brilliantly With These Features

Personalised Greetings are even more powerful when combined with other Virtually Local features.

Call Recording

Notify callers that their call may be recorded via your greeting. Combine both features for seamless compliance.

Learn More

Cloud Voicemail

Play a professional voicemail greeting when you cannot answer. Callers hear your business name and know they can leave a message.

Learn More

Time of Day Routing

Play different greetings during and outside of business hours. Let callers know your opening times when they call after hours.

Learn More

Let's Get Started

Select an area from the drop down box, or start typing, to find the area code you need. Our wizard will guide you through the sign-up process.

FREE setup and instant activation on all standard numbers
Packages starting from just £4.95 per month
Choice of phone numbers in all towns and cities across the UK
Monthly rolling contract, you can cancel at any time
Make outbound calls from your virtual number
Keep your BT landline number by bringing it with you