Virtual Phone Numbers for Managed Service Providers
Deliver the responsive, professional service your SLAs promise.
Managed service providers promise reliability, responsiveness, and professional IT management. Your phone presence needs to match those promises. A virtual number from Virtually Local gives your MSP a professional, always-available contact point that supports your SLA commitments and client relationships.
Why Do MSPs Need a Virtual Number?
MSP clients pay for guaranteed service levels. Your communication infrastructure should support those guarantees:
SLA-Ready Availability
Time-of-day routing ensures 24/7 coverage by routing calls to your NOC, helpdesk, or on-call engineer based on time and day.
Client-Specific Numbers
Give major clients their own dedicated support number. Call history provides ticket volume data for monthly service reviews.
Record All Support Interactions
Call recording creates an auditable record of every support interaction, supporting your ITIL processes and dispute resolution.
Features Perfect for Managed Service Providers
Call Recording
Audit trail of all support interactions.
Time-of-Day Routing
Meet SLA response times 24/7.
Call History
Track support volumes per client.
Frequently Asked Questions
Call history data is available through your online portal. While direct integration isn't available, call records can be referenced alongside tickets.
Yes. Call distribution can ring technicians in any location simultaneously or in sequence.
Let's Get Started
Choose your area code and our wizard will guide you through the sign-up process. Your number will be ready to use straight away.
Why Choose Virtually Local?
Free Setup & Instant Activation
All standard numbers are activated instantly with no setup fees
From Just £4.95/month
Affordable packages with no hidden costs or long-term contracts
Numbers Across the UK
Choose from phone numbers in all towns and cities across the UK
Cancel Any Time
Monthly rolling contract with no cancellation fees or lock-in periods
Make Outbound Calls
Call customers from your virtual number so they see your local business number
Keep Your Existing Number
Bring your BT landline number with you when you switch to Virtually Local